Return Policy
Received a piece that isn't working for you?! No prob, here's how to return:



Customer Return Policy:
Regular Price, Preorder and Presale Items
15 days from ship date for a full refund or 30 days from ship date for a store credit*.

Sale Items (Not including Presale or Last Chance Items)
15 days from ship date for a store credit*.

Last Chance / Black Friday / Boxing Day Sale Items / Online Warehouse Sale Items / Gift Cards / Stylist Kits
Sorry guys, these are final sale!

*Original shipping charges are non-refundable.
Host Return Policy:
Regular Price, Preorder, Presale and 50% Off Items
15 days from ship date for a store credit*.

Last Chance / Black Friday / Boxing Day Sale Items / Online Warehouse Sale Items
Sorry guys, these are final sale!

*Original shipping charges are non-refundable.
Exchanges:
We cannot offer exchanges at this time. All returns must be processed as a refund or store credit.
Return using our Flat Rate Return Label:
Login to your Account and go to your Order History to download our Flat Rate Return Label or contact your Silver Icing Stylist for assistance. Use our return label and form* to send item(s) back to us for a flat rate. Return shipping fees will be deducted from your refund / credit.

Return for Store Credit: $6.99 flat rate
Refund to Credit Card: $9.99 flat rate

Combine multiple returns* in the same package and save:
Return for Store Credit: $6.99 + $2.99 / per additional order
Refund to Credit Card: $9.99 + $6.99 / per additional order

*Each return order requires its own form.


Step 1: Re-pack the items in a secure, waterproof package.

Step 2: Complete the return form that arrived with your original order. Indicate which item(s) you will be returning, the reason code for each and if you would prefer a refund or store credit*.

Step 3: Seal the items and the return form inside the package, and attach the prepaid return label that arrived with your original order.

Step 4: Drop the package off at a Canada Post Outlet.

Returns item(s) must be unwashed and unworn with all the original hangtags still attached. The return form must accompany the product(s) in the return package with instructions on whether you would like a refund or credit.

*All returns must comply with the current return policies listed above.

Original shipping charges are non-refundable. Silver Icing does not accept COD shipments and if you choose to return a shipment without using our prepaid return label the return will be made at your own cost.

Please allow 2-3 weeks from the return shipping date for your account to be refunded / credited. Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up on your credit card statement until your card's next monthly billing cycle.
Return at your own cost:
If you would prefer make a return without using our prepaid return shipping label, you can return your items to the following address. Please note, if you don’t use our prepaid return shipping label, returns will be made at your own cost.


Step 1: Re-pack the items in a secure, waterproof package.

Step 2: Complete the return form that arrived with your original order. Indicate which item(s) you will be returning, the reason code for each and if you would prefer a refund or store credit*.

Step 3: Seal the items and the return form inside the package, and return to the following Canadian address at your own cost:

Silver Icing Returns
Order #:
Unit 205 - 19138 26 Avenue
South Surrey, BC, Canada, V3Z 3V7

Returns item(s) must be unwashed and unworn with all the original hangtags still attached. The return form must accompany the product(s) in the return package with instructions on whether you would like a refund or credit.

*All returns must comply with the current return policies listed above.

Original shipping charges are non-refundable. Silver Icing does not accept COD shipments and if you choose to return a shipment without using our prepaid return label the return will be made at your own cost.

Please allow 2-3 weeks from the return shipping date for your account to be refunded / credited. Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up on your credit card statement until your card's next monthly billing cycle.

What if you sent me a faulty item?
Oops! We are so sorry! We process lots of orders every day, and although we have high quality control standards, the odd item can slip through. It's our fault so don't stress, all you need to do is email us at admin@silvericing.com when you receive your package, and we will make everything better or at least try our hardest.
© 2017 SILVER ICING INC.