We want you to love every piece you order from us. If something isn’t quite right, our return process makes it easy to send it back.
HOLIDAY 2026 Return Policy:
Regular Price, Preorder and Presale Items
Regular and Presale priced items purchased between November 1st and December 24th may be returned for store credit if postmarked by January 15th, 2027.
Seasonal-Themed Items
All seasonal-themed items must be received back at our warehouse by December 24th to be eligible for a return.
*Clearance and items ending in $0.97 & $0.98 or items purchased with bonus discounts are not eligible. Items must be in their original condition with tags attached.
Items Not Eligible for Return
For hygienic and safety reasons, the following are final sale:
Cosmetic items
Underwear
Hue Tights
Gift Cards
Stylist Signups
Clearance
Items ending in .97
Swimwear: Must be unworn, unwashed, in original packaging, with the hygienic protection strip in place.
Lifestyle products: Must be unused, unopened, and in sellable condition.
If you received the wrong item or a defective product, please contact us right away so we can make it right.
Return Windows
Regular Price / Preorder / Advance Order / Presale / Sale
30 days from delivery: full refund
45 days from delivery: store credit
Bonus Discounts + Items ending in .98
45 days from delivery: store credit
Condition of Returned Items
To make sure we can process your return quickly, please send back items that are:
New and unused
Unwashed and unworn
With all original tags attached
Original shipping charges are non-refundable.
Exchanges
We’re happy to help with exchanges whenever possible!
Email [email protected] with your order number and we’ll do our best to accommodate.
How to start a Return Merchandise Authorization (RMA)
Go to your Stylist or account
history to
locate the order you'd like to return.
Select View Order, then click Return Items in the top
right and enter the reason.
Select a Canada Post (CP) or FedEx return label.
A return label will be generated and a RMA number will be created for your
reference.
Return Shipping Options
Flat Rate Return Label
$8.99 flat rate (deducted from your refund/credit)
Combine multiple orders in one package and save: $8.99 + $3.99 per additional order
Steps (for return with a prepaid label)
Re-pack items in a secure, waterproof package.
Attach the prepaid return label.
Drop it off at any Canada Post outlet
or FedEx location.
No printer?
We can send a Canada Post QR code to your email. Just show it at Canada Post and they’ll
print your label.
(Note: valid for Canada Post only and QR codes expire after 30 days. Make sure to drop off
your return before then.)
We're so sorry if something slipped through our quality checks. Please email [email protected] as soon as you receive your package, and we’ll make it right.
We want you to keep what you love and return what you don’t. Shopping with us should always feel good.
