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Full Time Customer Experience Team Member [Position Not Available]
Posted: November 10, 2020
Who You Are
You LOVE customer service and you believe it is better described as an experience, rather than a service. Going above and beyond to make our community feel well cared for is second nature to you. Your friends and loved ones would describe you as positive, resourceful, eager and full of energy. You aren't afraid to dive right in, ask thoughtful and insightful questions and you can't wait to be a part of a truly collaborative team environment where the sky is the limit. The ability to adapt to new procedures and receive constructive feedback is essential to your success in this role.
The Role
We are looking for a full-time Customer Experience Team Member to join our amazing Team. Amazing customer experience is our number one priority. Our goal is to connect with our customers on an authentic level, providing quick, personal and accurate information that leaves every customer feeling like they are our number one priority.

This role is best suited for someone with strengths in written and verbal communication. as well as efficient time-management.
Responsibilities
  • Successfully resolve customer questions or concerns, and where appropriate provide training and support, in a timely manner

  • Communicate via telephone with stylists in a sensitive and friendly manner

  • Using our CRM program, compose personalized responses to a variety of customer requests

  • Identify trends in customer issues and provide insight to the rest of the team and supporting departments

  • Process returns in an as-received priority

  • Perform quality inspection of returned items

  • Assist with restocking inventory as returns are processed

  • Support the creation or updates of department procedures, policies and training documents

  • Communicate with key stakeholders to resolve customer issues and requests with a sense of priority
Qualifications
  • Previous customer service experience in a similar role required

  • Strong administrative skills

  • Ability to multi-task and deliver in a fast-paced environment

  • Takes initiative and is keen to help out where needed

  • Detail-oriented

  • Organized and methodical

  • Computer skills - Excel, Word, Outlook and internet-based programs

  • Interest in fashion an asset
Job Type
  • Full-time
Benefits
  • Extended health care

  • Dental care

  • Life insurance

  • On-site parking

  • Vacation & paid time off

  • Discounted/free food

  • Company events & social hours
This is an outstanding opportunity to work with a rapidly expanding company that offers opportunities for growth. Our office is open concept and located in the Campbell Heights area in South Surrey. We are a fun, friendly group that works hard and places value on work-life balance. We offer a competitive compensation and benefits package that includes product discounts.
Application Requirements
If you are interested in this exciting opportunity and joining our team, please apply directly on our BambooHR account.

To learn more, please check out our website at www.silvericing.com.
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