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IT Technician
Posted: September 24, 2020
Who We Are
Silver Icing is an online lifestyle brand dedicated to inspiring confidence through fashion. Silver Icing is an exciting opportunity for individuals who want to make their mark, have an impact and meaningfully contribute to a rapidly growing company and industry.
IT Technician Overview
  • Setting up computer workstations and peripheral devices (printers, network drives, etc.)

  • Maintaining functionality of computer software and networking

  • Management of computer hardware, devices, and printers

  • Troubleshooting technical issues in the office and warehouse
Who You Are
We are looking for a qualified and capable IT Technician that will maintain IT infrastructure and mitigate a variety of technical problems that come up in the operation of our office and warehouse spaces. This involves a dependable presence and strong communication skills with employees across all departments to minimize technical disruptions.

A successful Silver Icing IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. They will manage an assortment of Windows and Macintosh computers in the office space, and a fleet of Android tablets and Linux-based Raspberry-Pi machines in the warehouse.

The ideal candidate will be well organized and proactive, with the time management and prioritization skills to flourish in a semi-autonomous position.
Responsibilities
  • Set up and maintenance of computer workstations and peripheral devices (scanners, printers, Bluetooth, etc.)

  • Installation and training of employees on the use of business-specific software and functions

  • Maintenance of local networks, VPN, and mapped drives, and ensuring the security of networks and computer systems

  • Organization and scheduling of computer upgrades and maintenance while minimizing impact to employee work

  • Management of technical asset directories, software licenses, and hardware audits

  • Reporting of improvements needed, complications encountered, and work done

  • Reporting feedback from employees by entering their requests into our development ticketing system

  • Identification of infrastructure equipment supplies and shortages for placement of orders

  • Administration of Microsoft Active Directory and Exchange accounts

  • Setup and maintenance of the on-site security camera system

  • Administration of the PBX phone system

  • Organization of equipment and hardware in the IT and server rooms

  • Punctual completion of onboarding tasks for new employees, as well as offboarding tasks for those leaving

  • Creation of tutorials and technical documentation, including flow charts for a variety of use-cases
Requirements
  • Proven experience as IT Technician or relevant position

  • Excellent diagnostic and problem-solving skills

  • Excellent written and verbal communications

  • Proficient organizational and time-management skills

  • In depth understanding of diverse computer systems and networks

  • Good knowledge of internet security and the latest best-practices of data privacy principles

  • Degree in Computer Science and certification as IT Technician will be an advantage (CCNA, CISSP, MCSE, or CompTIA A+)
Personal Attributes
  • Team Player

  • Enthusiastic

  • Helpful

  • Hard working

  • Flexible / Adaptable
Additional Details
This is an outstanding opportunity to work with a rapidly expanding company that offers opportunities for growth. Our office is open concept and located in the Campbell Heights area in South Surrey. We are a fun, friendly group that works hard and places value on work-life balance. We offer a competitive compensation and benefits package that includes product discounts.
Benefits
  • Dental care

  • Life insurance

  • Extended health care

  • On-site parking

  • Vacation & paid time off

  • Casual dress
Job Type
  • Full-time, Permanent, In-House
This is an outstanding opportunity to work with a rapidly expanding company that offers opportunities for growth. Our office is open concept and located in the Campbell Heights area in South Surrey. We are a fun, friendly group that works hard and places value on work-life balance. We offer a competitive compensation and benefits package that includes product discounts.
Application Requirements
If you are interested in this exciting opportunity and joining our team, please apply directly with your cover letter and resume on our BambooHR account.

To learn more, please check out our website at www.silvericing.com.
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