Privacy Policy

We collect personal information from you in a variety of ways, including when you:

• Create an account
• Make a purchase
• Sign up for our newsletter
• Apply to our Stylist or Creator Program
• Contact us with inquiries

Personal information collected may include:

• Name, email address, phone number, shipping/billing address
• Account login details (username, password)
• Payment information (handled securely by third-party providers)
• Social media information (see Section 2)
• IP address, browser/device data, referral pages, and cookies

If you choose to log in to your Silver Icing account using Facebook Login, we will collect your name, email address, and public profile information as provided by Facebook. This data is used solely to create and manage your account and is not used for marketing without your consent.

If you apply to our Creator Program, we may ask you to connect your Instagram, Google, and/or TikTok account to verify your eligibility. With your explicit authorization, we will access the following public information from the connected account(s):

• Username or handle
• User ID
• Follower count (or equivalent audience size metric)

We do not collect or access private messages, comments, posts, emails, or any other sensitive or personal content from your connected accounts.

This information is used solely to evaluate your eligibility for the Creator Program during the onboarding process. It is not used for marketing or analytics, and it is not shared with third parties except for trusted service providers that help us operate this process.

We may retain this information as long as necessary to evaluate applications, support future program decisions, or consider potential re-engagement opportunities. You may request deletion of this data at any time by contacting us at [email protected]. You may also revoke our access to your connected account(s) through your platform settings (e.g., Instagram, Google, or TikTok).

We may use the information we collect to:

• Process transactions and fulfill orders
• Provide account support and customer service
• Operate our Stylist and Creator Programs
• Verify Creator Program eligibility
• Send marketing communications (with your consent)
• Create Custom Audiences for relevant advertising on social media platforms
• Improve our website and user experience
• Comply with legal and regulatory requirements

If you apply to our Creator Program, we may ask you to connect your Instagram, Google, and/or TikTok account to verify your eligibility. With your authorization, we collect limited public information such as your username, user ID, follower count, and account type. This information may be collected as part of the first step of the application process and retained by us even if you do not complete the full application.

We use this information to evaluate eligibility, support program decisions, and consider potential re-engagement opportunities. It is not used for advertising or shared with third parties except for service providers who help operate the Creator Program. You may revoke our access at any time through the connected platform’s settings or contact us at [email protected] to request deletion of this data.

We do not sell your personal information. We only share your information with trusted service providers who help us operate our website, fulfill orders, deliver customer support, send communications, and show you relevant ads.

These providers include:

• Web hosting and infrastructure platforms
• Payment processors
• Email and SMS marketing services
• Advertising platforms like Meta (Facebook and Instagram), and Tik Tok

All service providers are contractually required to protect your information and use it only to perform services on our behalf.

We may also share your information:

• To comply with legal obligations or law enforcement requests
• In connection with a business transaction, such as a merger, acquisition, or sale of assets

We implement technical, physical, and administrative safeguards to protect your data. This includes encryption, secure servers, and limited access to sensitive information.

Despite our efforts, no online transmission or storage is 100% secure. If you have concerns, please contact us at [email protected].

We may use your email address or other contact information, collected through your interactions with our website or programs, to create Custom Audiences on advertising platforms such as Facebook, Instagram and Tik Tok. This allows us to show you relevant promotions, product launches, and updates about Silver Icing.

We do not sell or share your personal information with third parties for their own marketing purposes. All Custom Audience data is securely uploaded and processed in accordance with the advertising platform’s privacy protocols, including hashing and restricted access.

You may unsubscribe from our email communications at any time. Please note that unsubscribing from emails does not automatically remove you from our advertising audiences. To request removal from Custom Audiences used for ads on platforms like Facebook or Instagram, contact us at [email protected].

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage
• Provide relevant advertising

You can manage cookie preferences through your browser settings.

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing emails at any time
• Request that we remove your information from any Custom Audiences we use for advertising by contacting us at [email protected].
• Revoke access to connected social media accounts
• Request a copy of the data we hold about you

To exercise your rights, email us at [email protected].