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Front Desk & Customer Experience Team Member
Posted: September 27, 2022
We are a team of motivated people who believe in inspiring confidence through fashion. The combination of our multi-talented and highly organized group has made us a leader as an online lifestyle brand. Silver Icing is an exciting opportunity for individuals who want to have an impact and meaningfully contribute to a rapidly growing company and industry.
WHO YOU ARE

You LOVE customer service and you believe it is better described as an experience. Going above and beyond and making people feel well cared for is second nature to you. Your friends and loved ones would describe you as positive, resourceful, eager and full of energy. You aren't afraid to dive right in, and ask thoughtful questions and you can't wait to be a part of a truly collaborative team environment where the sky is the limit.
THE ROLE

We are looking for a full-time Customer Experience Team Member to join our amazing Team. Amazing customer experience is our number one priority. Our goal is to connect with our customers on an authentic level, providing quick, personal and accurate information that leaves every customer feeling like they are our number one priority. This role is best suited for someone with strengths in written and verbal communication, as well as efficient time management skills.
RESPONSIBILITIES
  • Successfully resolve customer questions or concerns, and where appropriate, provide training and support

  • Communicate via telephone and email with customers in a sensitive and friendly manner

  • Using our CRM program, compose personalized responses to a variety of customer requests

  • Identify trends in customer issues and provide insight to the rest of the team and supporting departments

  • Process returns in an as-received priority

  • Perform quality inspections of returned items

  • When necessary, assist the warehouse with restocking inventory and packaging orders

  • Support the creation or updates of department procedures, policies and training documents

  • Communicate with key stakeholders to resolve customer issues and requests with a sense of priority
QUALIFICATIONS
  • Previous customer service experience

  • Ability to multi-task and deliver in a fast-paced environment

  • Takes initiative and is keen to help out where needed

  • Detail-oriented

  • Organized and methodical

  • Computer skills - Excel, Word, Outlook and internet-based programs

  • Interest in fashion is an asset
IMPORTANT
  • This role is a full-time, in-house full-time position out of our South Surrey Head Office.
Benefits
  • Extended health care

  • Dental care

  • Life insurance

  • Vacation & paid time off

  • On-site parking

  • Casual dress
Job Type
  • Full-time, Permanent, In-House
This is an phenomenal opportunity to work with a quickly expanding company that offers opportunities for professional development. Our office is open concept and located in the Campbell Heights area in South Surrey. We are a fun, friendly group that works hard and places value on work-life balance. We offer a competitive compensation and benefits package that includes product discounts.
Application Requirements
If you are interested in this exciting opportunity and joining our team, please apply directly with your cover letter and resume on our BambooHR account.

To learn more, please check out our website at www.silvericing.com.
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