Return Policy
Received a piece that isn't working for you?! No prob, here's how to return:
HOLIDAY 2023 Return Policy:
Regular Price, Preorder and Presale Items
Regular priced or presale items purchased from November 1st to December 24th,
may be returned for a refund postmarked no later than January 15th, 2024.
*Sale items, sample orders and host benefit orders are not eligible. Items must be in their original condition with tags attached.
Please note that for hygienic reasons, cosmetic items are final sale and not
eligible for returns. Swimwear must be in unworn and unwashed condition, in its original packaging with the hygienic protection strip in place. If you’ve received the wrong product or a defective product, please
get in touch with us.
Regular Price / Preorder / Advance Order / Presale / Sale / Host Order Items
30 days from the delivered date for a full refund or 45 days from the delivered date for a store credit.*
Items ending in $0.98
45 days from the delivered date for store credit.*
Gift Cards / Stylist Kits / Sample Orders / Items ending in $0.97
These are final sale.
We want you to keep what you love and return what you don't! Please send item(s) back to us that are
new, with tags attached, unwashed, and unworn, so we can process your return!
*Original shipping charges are non-refundable. Masks & cosmetic items are
final sale due to hygienic reasons.
Return Process
To start the return process, contact your Silver Icing Stylist or reach out to our Customer Experience Team at
[email protected] or call us at 604-343-4563.
Return Using Our Flat Rate Return Label
Use our return label to send item(s) back to us for a flat rate. Return shipping fees will be deducted from your refund / credit.
Return Shipping Label: $8.99 flat rate
Combine multiple returns in the same package and save:
Return Shipping Label: $8.99 + $3.99 / per additional order
Step 1: Re-pack the items in a secure, waterproof package.
Step 2: Seal the items inside the package, print, and attach the prepaid return label that was generated.
Step 3: Drop the package off at a Canada Post Outlet.
No printer? No problem! A QR code* can be sent to your email inbox. Bring it up on your phone when you arrive at Canada Post and they will print you a return label on demand.
*QR codes expire after 30 days, make sure your package has been received by Canada Post before the expiry date.
Returns item(s) must be unwashed and unworn with all the original hangtags still attached.
Note: All returns must comply with the current return policies listed above.
What if you sent me a faulty item?
Oops! We are so sorry! We process lots of orders every day, and although we have high quality control
standards,
the odd item can slip through. It's our fault so don't stress, all you need to do is email us at
[email protected] when
you receive your package, and we will make everything better or at least try our hardest.
