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Customer Experience Team Member
Posted: August 05, 2020
Who You Are
You LOVE customer service. You are passionate about providing a positive experience and go above and beyond to make our customers feel well cared for. Your friends would all describe you as having an upbeat personality with a can-do attitude. You're eager to get your feet wet and jump right into learning our proprietary software systems and aren't afraid to ask questions and be adaptable to change. Most importantly, being a collaborative team member motivates and pushes you to excel. Lastly, you are excited about the online world and the endless possibilities it holds for our company and it's growth.
The Role
We are looking for a Customer Experience Team Member to join our amazing and growing Customer Service Team. The customer experience is our number one priority, and we are expanding our team to include additional full-time team members. Our goal is to connect with our customers on an authentic level, providing quick, personal and conversational support to ensure they have an amazing experience overall.

This role is best suited for someone with strengths in written and verbal communication. as well as efficient time-management.
Responsibilities
  • Successfully resolve customer questions or concerns, and where appropriate provide training and support, in a timely manner

  • Communicate via telephone with stylists in a warm, friendly and sensitive manner

  • Using our CRM program, compose thoughtful, personalized responses to a variety of customer requests

  • Identify trends in customer issues and provide insight to the rest of the team and supporting departments

  • Process returns in an as-received priority

  • Perform quality inspection of returned items

  • Assist with restocking inventory as returns are processed

  • Support the creation of department procedures, policies and training documents

  • Communicate with key stakeholders to resolve customer issues and requests
Qualifications
  • Previous customer service experience in a similar role required

  • Strong administrative skills

  • Ability to multi-task and deliver in a fast-paced environment

  • Takes initiative and is keen to help out where needed

  • Detail-oriented

  • Organized and methodical

  • Computer skills - Excel, Word, Outlook and internet-based programs

  • Interest in fashion an asset
Job Type
  • Full-time
Shifts
  • MONDAY - FRIDAY 8am to 4:30pm
Benefits
  • Extended health care

  • Dental care

  • Life insurance

  • On-site parking

  • Vacation & paid time off

  • Discounted/free food

  • Company events & social hours
Application Requirements
We offer a generous discount, medical and dental benefits, and a competitive wage. If you are interested in this exciting opportunity and joining our team, please email us a cover letter and resume or apply directly on our BambooHR account.

To learn more, please check out our website at www.silvericing.com.
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