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Silver Icing Careers
Customer Experience Team Member
Posted: October 23, 2019
Who You Are
You LOVE customer service. You are passionate about providing a positive experience and go above and beyond. You have a confident, upbeat personality with a can-do attitude. And most importantly you epitomize the definition of team player who is eager to learn and grow.
The Role
We are looking for a full-time Customer Experience Team Member to join our amazing Customer Service Team. The customer experience is our number one priority. Our goal is to connect with our customers on a real-level, providing speedy, personal and conversational support to ensure they have a successful experience overall.

This role is best suited for someone with strengths in written and verbal communication and time-management.
Responsibilities
  • Successfully resolve customer questions or concerns, and where appropriate provide training and support, in a timely manner

  • Compose thoughtful, personalized responses to a variety of customer requests

  • Identify trends in customer issues and provide insight to the rest of the team and supporting departments

  • Process returns in an as received priority

  • Perform quality inspection of returned items

  • Assist with restocking inventory as returns are processed

  • Support the creation of department procedures, policies and training documents
Qualifications
  • Previous customer service experience in a similar role required

  • Strong administrative skills

  • Ability to multi-task and deliver in a fast-paced environment

  • Takes initiative and is keen to help out where needed

  • Detail-oriented

  • Computer skills - Excel, Word, Outlook and internet-based programs

  • Interest in fashion an asset
Job Type
  • Full-time
Experience
  • Customer Service: 2 years (Preferred)
Application Requirements
We offer a generous discount, medical and dental benefits, and a competitive wage. If you are interested in this exciting opportunity and joining our team, please email us a cover letter and resume or apply directly on our Indeed account.

To learn more, please check out our website at www.silvericing.com.
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