Return Policy
Received a piece that isn't working for you?! No prob, here's how to return:

Please note that for hygienic reasons, swimwear bottoms & cosmetic items are final sale and not eligible for returns. However, if you’ve received the wrong product or a defective product, please get in touch with us.

Regular Price / Preorder / Advance Order / Presale / Sale / Host Order Items
30 days from the delivered date for a full refund or 45 days from the delivered date for a store credit.*

Gift Cards / Stylist Kits / Sample Orders / Items ending in $0.97
These are final sale.

We want you to keep what you love and return what you don't! Please send item(s) back to us that are new, with tags attached, unwashed, and unworn, so we can process your return!

*Original shipping charges are non-refundable. Swimwear bottoms, masks & cosmetic items are final sale due to hygienic reasons.

Return Process
To start the return process, contact your Silver Icing Stylist or reach out to our Customer Experience Team at [email protected] or call us at 604-343-4563.

What if you sent me a faulty item?
Oops! We are so sorry! We process lots of orders every day, and although we have high quality control standards, the odd item can slip through. It's our fault so don't stress, all you need to do is email us at [email protected] when you receive your package, and we will make everything better or at least try our hardest.