Silver Icing Careers

Customer Service Returns Agent [Position Not Available]
Posted: November 28, 2018

Who You Are

You are a customer service oriented professional with an attention to detail. You have a positive can-do attitude with a strong desire to be a part of team environment.

The Role

We are looking for a full-time Returns Agent to join our customer service team. The successful applicant will be responsible to process incoming returns and refunds while taking our policies into account. The goal will be to provide an "above and beyond" customer service experience while upholding the integrity of the SI brand.


A summary of role responsibilities includes but are not limited to:
  • Respond to emails / inquiries (tickets) in a timely manner

  • Process returns in an as received priority

  • Perform quality inspection of returned items

  • Assist with restocking inventory as returns are processed

  • Previous customer service experience required

  • Professional and articulate writing skills

  • Ability to multi-task and deliver in a fast-paced environment

  • Detail oriented

  • Computer skills - Excel, Word, Outlook and internet-based programs

Additional Details

This is an outstanding opportunity to work with a rapidly expanding company that offers opportunities for growth. We offer a generous discount, medical and dental benefits, and a competitive wage. If you are interested in this exciting opportunity and joining our team, please email us a cover letter and resume or apply directly on our Indeed account.

To learn more, please check out our website at