Returns and Exchanges
Received a piece that just isn't working for you?! No prob, here's how to return:

Customer Return Policy:
Regular Price, Preorder and Presale Items
15 days from ship date for a full refund or 30 days from ship date for a 110% store credit.

Sale Items (Not including Presale or Last Chance Items)
15 days from ship date for a 110% store credit.

Last Chance / Black Friday / Boxing Day Sale Items / Online Warehouse Sale Items
Sorry guys, these are final sale!
Host Return Policy:
Regular Price, Preorder, Presale Items and 50% Off Items
15 days from ship date for a 100% store credit.

Last Chance / Black Friday / Boxing Day Sale Items / Online Warehouse Sale Items
Sorry guys, these are final sale!
Where to Return:
Returns or exchanges must be mailed to the following Canadian address:

Silver Icing Returns
Order #:
Unit 205 - 19138 26 Avenue
South Surrey, BC, Canada, V3Z 3V7


Returns and exchanges must be unwashed and unworn with all the original hangtags still attached. A copy of your Packing Slip / Invoice must accompany the product(s) in the return package with instructions on whether you would like a refund or credit (assuming the option is available based on the Return Policy listed above).

Original shipping charges are non-refundable. Silver Icing does not accept COD shipments.

Please allow 2-3 weeks from the return shipping date for your account to be refunded / credited.

Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up in your credit card statement until your card's next monthly billing cycle.

All return postage costs must be covered by the customer.
How to Return:
Have an account?
  1. Sign In to your account online.

  2. Click on your ACCOUNT in the top menu.

  3. Retrieve your order by clicking on "View the orders I have made" under My Orders.

  4. Click on the order that contains the item(s) you would like to return.

  5. Click the bolded "Need to return this product?" located next to the item you wish to return.

  6. Fill out the form and click Confirm.

  7. You now have an RMA number which can be used to track your return.

  8. Make sure to include the original or a copy of your original Invoice in your return package.

  9. Package everything up and ship it back to us!
    Don't have an account? (Signed Out As A Guest)

  1. Include the original Packing Slip / Invoice in your package.

  2. Write instructions on the Packing Slip / Invoice whether you would like a refund or credit (assuming the option is available based on the Return Policy above).

  3. Package everything up and ship it back to us!

  4. Helpful hint: The flatter the package, the more economical the shipping charge.


What is this 110% store credit you speak of?
Yep, that's right! If you choose to get a store credit instead of a refund for your return, we'll put 110% of the original cost of the item back on your account. This helps cover the cost of return shipping. However, it excludes local return drop-offs.
What if you sent me a faulty item?
Oops! We are so sorry! We process lots of orders every day, and although we have high quality control standards, the odd item can slip through. It's our fault so don't stress, all you need to do is email us within 3 days of receiving your package and we will make everything better, or at least try our hardest.
Can I exchange?
If you would prefer to exchange, it's doable but there are risks! We can't process an exchange until we receive the returned item(s). There is a chance the item / size you have your heart set on will be sold out by the time your exchange is processed.

If you're the gambling type, you can go ahead and write instructions for an exchange on the bottom of your Packing Slip / Invoice that you include in your return package.

We will try our hardest to make the exchange or contact you via email if there are any issues. If it's something you really want, it's best to re-purchase the item separately and we will issue you a refund for the returned item.
© 2017 SILVER ICING INC.