Received a piece that isn't working for you?! No prob, here's how to return:
Please note that for hygienic reasons, cosmetic items are final sale and not
eligible for returns. Swimwear must be in unworn and unwashed condition, in its original packaging with the hygienic protection strip in place. If you’ve received the wrong product or a defective product, please
get in touch with us.
Regular Price / Preorder / Advance Order / Presale / Sale / Host Order Items
30 days from the delivered date for a full refund or 45 days from the delivered date for a store credit.*
Items ending in $0.98
45 days from the delivered date for store credit.*
Gift Cards / Stylist Kits / Sample Orders / Items ending in $0.97
These are final sale.
We want you to keep what you love and return what you don't! Please send item(s) back to us that are
new, with tags attached, unwashed, and unworn, so we can process your return!
*Original shipping charges are non-refundable. Masks & cosmetic items are
final sale due to hygienic reasons.
To start the return process, contact your Silver Icing Stylist or reach out to our Customer Experience Team at
or call us at 604-343-4563.
What if you sent me a faulty item?
Oops! We are so sorry! We process lots of orders every day, and although we have high quality control
the odd item can slip through. It's our fault so don't stress, all you need to do is email us at
you receive your package, and we will make everything better or at least try our hardest.