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Return Policy
Received a piece that isn't working for you?! No prob, here's how to return:


LOCAL PICKUPS AT HEAD OFFICE:
No contact pickups will still be available. Customers/stylists can call ahead with their order numbers before they arrive. Their packages will be assembled. When the customer/stylist arrives, please park in one of the marked customer parking stalls. Once parked, call 604-343-4563 to inform us of their arrival. An SI rep will drop their packages in the designated pickup spot, just outside the front door.

LOCAL RETURNS DROP OFFS:
Stylists/customers can choose to mail their returns back to head office or use the local returns drop off option. As an additional note, return orders are processed in order of the dates they are received at head office, however, this will not affect the return policy.

Return Policy:
Please note that for hygienic reasons, swimwear bottoms & cosmetic items are final sale and not eligible for returns. However, if you’ve received the wrong product or a defective product, please get in touch with us.

Regular Price / Preorder / Advance Order / Presale / Sale / Host Order Items
30 days from the delivered date for a full refund or 45 days from the delivered date for a store credit.*

Gift Cards / Stylist Kits / Sample Orders / Items ending in $0.97
These are final sale.

We want you to keep what you love and return what you don't! Please send item(s) back to us that are new, with tags attached, unwashed, and unworn, so we can process your return!

*Original shipping charges are non-refundable. Swimwear bottoms, masks & cosmetic items are final sale due to hygienic reasons.

Exchanges:
We cannot offer exchanges at this time. All returns must be processed as a refund or store credit.

Return using our Flat Rate Return Label:
Login to your Account and go to your Order History to print our Return Form and Flat Rate Return Label, or contact your Silver Icing Stylist for assistance. Use our return label and form* to send item(s) back to us for a flat rate. Return shipping fees will be deducted from your refund / credit.

Return Shipping Label: $8.99 flat rate

Combine multiple returns* in the same package and save:
Return Shipping Label: $8.99 + $3.99 / per additional order


*Each return order requires its own form.


Step 1: Re-pack the items in a secure, waterproof package.

Step 2: Complete the return form. Indicate which item(s) you will be returning, the reason code for each and if you would prefer a refund or store credit*.

Step 3: Seal the items and the return form inside the package, and attach the prepaid return label.

Step 4: Drop the package off at a Canada Post Outlet.

Returns item(s) must be unwashed and unworn with all the original hangtags still attached. The return form must accompany the product(s) in the return package with instructions on whether you would like a refund or credit.

*All returns must comply with the current return policies listed above.

Original shipping charges are non-refundable. Silver Icing does not accept COD shipments and if you choose to return a shipment without using our prepaid return label the return will be made at your own cost.

Please allow 2-3 weeks from the return shipping date for your account to be refunded / credited. Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up on your credit card statement until your card's next monthly billing cycle.

Return at your own cost:
If you would prefer make a return without using our prepaid return shipping label, you can use another carrier of your choice. Please note, if you don’t use our prepaid return shipping label, returns will be made at your own cost.


Step 1: Re-pack the items in a secure, waterproof package.

Step 2: Complete the return form. Indicate which item(s) you will be returning, the reason code for each and if you would prefer a refund or store credit*.

Step 3: Seal the items and the return form inside the package, and return to the following Canadian address at your own cost:

Silver Icing Returns
Order #:
#108 3577 194 Street
Surrey, BC, Canada, V3Z 1A5

Returns item(s) must be unwashed and unworn with all the original hangtags still attached. The return form must accompany the product(s) in the return package with instructions on whether you would like a refund or credit.

*All returns must comply with the current return policies listed above.

Original shipping charges are non-refundable. Silver Icing does not accept COD shipments and if you choose to return a shipment without using our prepaid return label the return will be made at your own cost.

Please allow 2-3 weeks from the return shipping date for your account to be refunded/credited. Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up on your credit card statement until your card's next monthly billing cycle.

What if you sent me a faulty item?
Oops! We are so sorry! We process lots of orders every day, and although we have high quality control standards, the odd item can slip through. It's our fault so don't stress, all you need to do is email us at [email protected] when you receive your package, and we will make everything better or at least try our hardest.