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Shipping & Delivery





UPDATED SHIPPING & DELIVERY INFORMATION AS OF APRIL 22, 2020:
Logistical challenges felt worldwide has affected delivery times and estimated ship dates of both inbound and outbound products.

A note from our shipping provider: "Canada Post is proud to continue providing an essential service to Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start has been to ensure we are doing everything possible to keep our people, and the communities we serve, safe. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities. We're experiencing delays as we put safety first."



Shipping within Canada
Free shipping on orders of $100 or more. Any orders below $100 have a flat rate of $8.99. Canada Post's expedited shipping is provided if your shipping address is anywhere in Canada.

As soon as we ship your order you will be sent a confirmation email with your shipment information including your Canada Post tracking number or your FedEx tracking number. Your tracking number can be used to track your package until it reaches its destination. Please note that letter sized packages (e.g., a single tee) may be shipped without tracking numbers.

Canada Post provides a downloadable App that lets you track your Silver Icing shipment from your mobile device. Search for the free Canada Post App in your mobile device's App store.
Shipping within the USA
Flat rate of $14.99 CAD shipping applies to any sized order shipped within the US. Orders shipped within the US may not have tracking numbers associated them.
International Shipping
We currently do not offer shipping outside of the USA and Canada.
Secure Shopping
Secure Socket Layer (SSL) encryptions are used for every transaction so that your shopping experience will be secure. The purpose of an SSL is to encrypt all communication between your computer's web browser and our Silver Icing web servers. By ensuring that all data goes through a secure connection, you can have the confidence in knowing your online shopping experience will be safe and secure.

Between shopping you can also be confident that your personal information will remain secure, private and tamper-proof. Silver Icing website payment system is Payment Card Industry (PCI) compliant. PCI compliance offers a safe and stable environment for all customer payment information.


Shipping FAQS


What are your shipping rates?
Within Canada: Free for orders above $100 and $8.99 flat rate for all others

USA: $14.99 CAD

Free shipping on orders of $100 or more. Any orders below $100 have a flat rate of $8.99. A flat rate shipping cost of $14.99 CAD will be applied if your delivery address is within the USA.
When will my order be shipped? When will it arrive?
After completing your online purchase, you will receive an email showing when your products have been shipped. The confirmation email will include all of your shipment information and your shipment tracking number. Shipments can take anywhere from one to three weeks.
How do I track my order?
All orders are shipped via Canada Post or FedEx. Once your order has been processed and shipped you will receive an email containing your Tracking Number. Visit www.canadapost.ca to track Canada Post packages, or visit www.fedex.com to track FedEx packages.

Canada Post also provides a downloadable App that lets you track your Silver Icing shipment from your mobile device. Search for the free Canada Post App in your mobile device App's store.
How do I know that my order has been shipped?
Once your order has been processed and shipped, you will receive an email confirming that it has been mailed. This email will contain your Canada Post or FedEx Tracking Number (if applicable). Very small packages will be shipped without tracking numbers.
What's the difference between "Order Date" and "Ship Date"?
Order Date is the date that your order was placed online for processing. Ship Date is the date that your order was shipped via Canada Post or FedEx.
What about duties?
Customs import duties and destination dependent taxation will be the responsibility of the customer and the receiver of the shipment. Please check with your nation's customs office for tax and duty details if you are unsure.
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