You are a self-motivated, customer focused professional with an entrepreneurial spirit. You consider yourself a ‘people-person’, have a positive can-do attitude, with a strong desire to be a part of team environment. You have a strong ability to multi-task and enjoy a fast-paced, dynamic environment. At this stage of your career you are eager to apply your proven leadership skills, rooted in your extensive Customer Service experience, to a challenging and incredibly rewarding role.

We are looking for an Operations Manager to oversee the day to day operations of our head office location in South Surrey. This demanding role is best suited for someone who is looking to have an impact and contribute toward the effective and efficient management of operations on a daily business.

The Operations Manager is described as someone with a can-do attitude, exudes positivity and leads by example through an energetic team focused approach. This individual is described as a strong leader with solid project management and people management skills. Operating using the Silver Icing Core Values as their guiding principles, the Operations Manager is charged with maintaining high employee morale and motivation through developing and implementing policies and procedures that are essential in successfully realizing company goals.

Your daily efforts are focused on operational goals that are rooted in striving to continuously achieve customer service excellence.

• Motivate, lead and manage your teams by actively listening, making yourself available, offering creative problem-solving, and responding swiftly to challenges


• Take initiative, engage through a hands-on approach and positive "can-do" attitude


• Present new and innovative ideas for change by collaborating with all departments to achieve improved efficiency and effectiveness in support of customer service excellence


• Develop and implement strategies that best support daily operations ultimately contribute to company goals


• Monitor, measure and provide feedback on operational issues, opportunities and proposed program or procedural development and improvement


• Consider productivity and efficiency goals to help determine an effective staffing schedule


• Responsible to initiate and follow up through cross departmental communication and collaboration with the Customer Experience Team, Buying and Warehousing Departments to ensure a superior overall customer experience


• Develop and oversee implementation and administration of department policies, systems, and procedures

• 3+ years's experience in a management role, operations related preferred


• Solid interpersonal and communication skills, both written and verbal


• Highly organized, detail oriented and proactive problem solver


• Approachable, positive demeanor with a hands-on and team-oriented work style with an ability to build collaborative relationships


• Ability to navigate within a fast-paced, multi-tasking environment


• Takes initiative, is proactive and is results-oriented


• Experience setting both team member and departmental goals


• Ability to operate with a sense of urgency to meet deadlines


• Proven experience in utilizing operational management principles involving leadership and coordination of people and resources


• Analytical and logical thinker with the ability think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle


• Proven ability to direct a team working in a fast-paced environment to ensure accuracy, compliance, and a team culture of excellence


• Demonstrates ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment while adapting to changing and shifting priorities


• Strong Microsoft Office skills with an emphasis on Work, Excel and Outlook

• Full-time

• Operations Management: 3 years (Preferred)

• Bachelor's Degree (Preferred)

We offer a generous discount, medical and dental benefits, and a competitive wage. If you are interested in this exciting opportunity and joining our team, please email us a cover letter and resume or apply directly on our Indeed account.