All returned products are subject to inspection and approval before any refund or exchange transactions. Returns and exchanges must be unwashed and unworn with all the original hangtags still attached. Proof of payment must accompany the product(s) at the time of return or exchange. Accumulated shipping costs and customs duties cannot be refunded.
Please use the most economical shipping method when returning products just be sure your return shipment is mailed within the time limit stated above. Shipping costs are non-refundable and the customer is responsible for any returned shipment(s). If possible we suggest you use a traceable shipping service for your return shipment.
Returns or exchanges must be mailed to the following Canadian address:
Silver Icing Inc.
19088 67th Avenue
Surrey, BC, Canada
V4N 6A4
In order for us to process your return/exchange, we ask that you to go to your account in the Silver Icing online store and retrieve your order. Click the bolded Need to return this product? located next to the item that you wish to return. This will bring up the Return a Product form.
Select the count of items to be returned, the reason for return and the preferred refund method. Extra information and a further description of the reason for return can be entered into the Additional Comments box. Click on the Confirm button at the bottom of the form. Your RMA number will then be displayed which is used to track your return.
You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid as customers are responsible for any charges associated with returned item(s). We do not accept COD shipments. Once the returned package has been received then your refund or exchange will be processed within 7 business days and you will be notified by email when this occurs.
When an item is exchanged for store credit we will provide you with a coupon number that you can use as a credit for our online store. If a product is being exchanged for another product we will ship the replacement product and you will be notified by email. If there is a cash or credit refund due then a refund will be processed in the original payment form. You will be notified immediately via email as soon as we process your refund or exchange. Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up in your credit card statement until your card's next monthly billing cycle.
Within 15 Days of Ship Date:
Non sale items: can be returned for a full refund, exchanged for other products, or traded for store credit.
Sale items: can only be exchanged or traded for store credit.
Within 30 Days of Ship Date:
Non sale items: can be returned for a full refund, exchanged for other products, or traded for store credit.
All returned products are subject to inspection and approval before any refund or exchange transactions. Returns and exchanges must be unwashed and unworn with all the original hangtags still attached. Proof of payment must accompany the product(s) at the time of return or exchange. Accumulated shipping costs and customs duties cannot be refunded.
In order for us to process your return/exchange, we ask that you to go to your account in the Silver Icing online store and retrieve your order. Click the bolded 'Need to return this product?' located next to the item that you wish to return. This will bring up the Return a Product form.
Select the count of items to be returned, the reason for return and the preferred refund method. Extra information and a further description of the reason for return can be entered into the Additional Comments box. Click on the Confirm button at the bottom of the form. Your RMA number will then be displayed which is used to track your return.
All sale items are exchange only. It is very uncommon for an item to be a final sale (which means it cannot be returned or exchanged). If a special promotion states that items are final sale then this will apply.
Returns or exchanges must be mailed to the following Canadian address:
Silver Icing Inc.
19088 67th Avenue
Surrey, BC, Canada
V4N 6A4
Please use the most economical shipping method when returning products; just be sure your return shipment is mailed within the time limit stated above. Shipping costs are non-refundable and the customer is responsible for any returned shipment(s). If possible we suggest you use a traceable shipping service for your return shipment.
You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid as customers are responsible for any charges associated with returned item(s). We do not accept COD shipments. Once the returned package has been received then your refund or exchange will be processed within 7 business days and you will be notified by email when this occurs.
Clearly mark your RMA Number and product description in the package containing your returned items. Also, have your mail carrier stamp your package with the shipment date so we know that you have shipped your return in time. The date of shipping is the one we use to decide if your return meets the return and exchange policy outlined above.
If your return meets our return criteria a refund will be applied once we have received and examined the piece. If there is a cash or credit refund due then a refund will be processed in the original payment form. You will be notified immediately via email as soon as we process your refund or exchange. Please note that your banking institution may require additional time to process a refund once they have received the information from us. A refund may not show up in your credit card statement until your card's next monthly billing cycle.
When an item is exchanged for store credit we will provide you with a coupon number that you can use as a credit for our online store. This information will be emailed to you once we have received and approved your exchange/return.
Clearly mark your RMA Number and product description in the package containing your returned items. Also, have your mail carrier stamp your package with the shipment date so we know that you have shipped your return in time. The date of shipping is the one we use to decide if your return meets the return and exchange policy outlined above.
