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Office Experience Coordinator
Posted: July 05, 2022
We are a team of motivated people who believe in inspiring confidence through fashion. The combination of our multi-talented and highly organized group has made us a leader as an online lifestyle brand. Silver Icing is an exciting opportunity for individuals who want to have an impact and meaningfully contribute to a rapidly growing company and industry.
WHO YOU ARE


You LOVE customer service and you believe it is better described as an experience. Going above and beyond and making people feel well cared for is second nature to you. Your friends and loved ones would describe you as positive, resourceful, eager and full of energy. You aren't afraid to dive right in, and ask thoughtful questions and you can't wait to be a part of a truly collaborative team environment where the sky is the limit.
THE ROLE


We are looking for a full-time Office Experience Coordinator to join our amazing Team. Amazing customer experience is our number one priority. Our goal is to connect with our customers on an authentic level, providing quick, personal and accurate information that leaves every customer confident that they are our number one priority. This role is best suited for someone with strengths in written and verbal communication, as well as efficient time management skills.
RESPONSIBILITIES
  • Greet our customers and provide a warm and inviting experience to everyone who enters the building

  • Communicate via telephone, email and Freshdesk with stylists in a sensitive and friendly manner

  • Be actively involved and contribute to our Facebooks pages, regularly engaging in a positive and uplifting commenting

  • Process cancellations, size changes and adjust shipping methods to orders

  • Perform quality inspection of returned items and help facilitate exchanges

  • Place orders for office supplies and follow up with other team members to guarantee they have the tools they need

  • Support the creation or updates of department procedures, policies and training documents

  • Communicate with key stakeholders to resolve customer issues and requests with a sense of priority
QUALIFICATIONS
  • Previous customer service experience in a similar role required

  • Strong administrative skills

  • Ability to multi-task and deliver in a fast-paced environment

  • Takes initiative and is keen to help out where needed

  • Detail-oriented

  • Organized and methodical

  • Computer skills - Excel, Word, Outlook and internet-based programs
IMPORTANT
  • This role is a full-time, in-house full-time position out of our South Surrey Head Office.
Benefits
  • Extended health care

  • Dental care

  • Life insurance

  • Vacation & paid time off

  • On-site parking

  • Casual dress
Job Type
  • Full-time, Permanent, In-House
This is an phenomenal opportunity to work with a quickly expanding company that offers opportunities for professional development. Our office is open concept and located in the Campbell Heights area in South Surrey. We are a fun, friendly group that works hard and places value on work-life balance. We offer a competitive compensation and benefits package that includes product discounts.
Application Requirements
If you are interested in this exciting opportunity and joining our team, please apply directly with your cover letter and resume on our BambooHR account.

To learn more, please check out our website at www.silvericing.com.
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