Our team is actively monitoring the available information as its released in real-time, relating to the
COVID-19 virus. Our number one priority continues to be the health and safety of our staff, customers and
Logistical challenges felt worldwide has affected delivery times and estimated ship dates of both
and outbound products.
A note from our shipping provider: "Canada Post is proud to continue providing an essential service to
Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start
been to ensure we are doing everything possible to keep our people, and the communities we serve, safe.
has meant implementing significant changes right across our operations, following the guidance of
and local public health authorities. We're experiencing delays as we put safety first."
Our standard return policy has been extended by 15 days. Return orders will be
unprocessed for four days once received at Head Office, however, this will not affect the Return
LOCAL PICKUPS AT HEAD OFFICE
Local Pickups inside the building are suspended until further notice.
The following alternatives are being offered, 1) No contact pickups outside the building, 2) Re-routing for shipment via Canada Post
- No contact pickups: Customers/stylists can call ahead with their
numbers at least 30 minutes before they arrive. Their packages will be assembled. When the
/ stylist arrives, they should park in one of the marked customer parking stalls. Once parked
should stay in their car and call 604-343-4563 to inform us of their arrival. An SI rep will
their packages in the designated pickup spot, just outside the front door. Once the drop off has
been completed and the SI rep has gone back inside, the customer / stylist can exit their car
collect their orders.
- Re-route: Convert orders from local pickup to
Canada post delivery, standard rates apply. Requests can be made via email [email protected] or by
LOCAL RETURNS DROP OFFS
Similar to local pickups, local drop off returns can be left in the designated drop off spot, just
the front door. Stylists/customers can choose to mail their returns back to head office or use the local
returns drop off option. As an additional note, return orders will be unprocessed for four days once
received at head office, however this will not affect the return policy.
We recognize this is a difficult time for everyone and we want to encourage patience, understanding and
kindness towards one another as we continue navigate these uncharted waters together. #weareinthistogether
CEO, Silver Icing Inc.